Sunday, December 03, 2006

AOL screws up their link to sign up for free account

Click to see full-size screen shot

America Online famously makes it hard to convince a customer support rep to cancel your account. Just now I ran across an AOL ad for their new free service, and tried to convert the $5 a month account I've had for years. The link to convert to the free service is broken:

A conspiracy theorist would assume this is deliberate. Anyone who's ever worked with AOL would recall that old saying "never ascribe to conspiracy what can be explained by incompetence."