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America Online famously makes it hard to convince a customer support rep to cancel your account. Just now I ran across an AOL ad for their new free service, and tried to convert the $5 a month account I've had for years. The link to convert to the free service is broken:
A conspiracy theorist would assume this is deliberate. Anyone who's ever worked with AOL would recall that old saying "never ascribe to conspiracy what can be explained by incompetence."