It's dead, Jim.
My Treo 600 is stuck on a screen that proclaims:
Service Connection Progress
So what are my options? ...
I can't access any functions on the phone.
- I can't dial out.
- I can't reach a menu
- I tried a paper clip reset; the phone steadfastly wouldn't reset. The screen stays lit with the useless message.
Here's the deal: yes, this device is a "Smart Phone" but first and foremost it is a PHONE! The sucker needs to work as a phone when you most desperately need a telephone.
So here's my prediction: someone will die because Palm doesn't understand that point. Someone will need to call 911, and won't be able to, because their "Smart Phone" isn't so smart -- it's frozen in an un-rebootable state. The device needs a simple and obvious way to boot into a mode where the...
... duh ...
... ahem ...
... "smart phone" ...
... can make a phone call!!!! As in, to 911. Duh, you'd hope a device marketed by Verizon and others as a cell phone could actually be relied on to make a phone call in an emergency.
Here's my bet:
- Palm doesn't "get this"
- Someone will die as a result, a direct consequence of the phone they sell for hundreds of dollars not being able to complete a damn 911 call
- Palm will be sued for millions of dollars
Palm, here is your advanced warning before the first lawsuit. When this happens -- not if, because this will happen -- when someone dies because the Treo "phone" can' t make a phone call -- guess what, guys, you're reading the words of your opposing expert witness.
Palm needs to fix this. They need to put out a firmware upgrade for the 600 and 650, and they need to document a simple, keyboard-based way to boot the phone into 911 mode. You need a fast path to 911 if you are under attack, whether heart, assailant, or food in the windpipe.
PS -- I tested from my home phone; the one function the Treo 600 seems to be able to do in its frozen state is receive a phone call.