This morning's mail included an ad from Orbitz touting a tremendous fare sale. I clicked through and saw this:
Hmm -- how much sales revenue Orbitz loses for every hour its Web site is down? With Travelocity and Expedia and the airlines' own sites, there are plenty of alternatives.
I also wonder what technology failed them. Hardware? Operating system? Applications software? I bet there are some folks in the data center having Tylenol moments right now.
At least they have a mechanism to re-route to a "Technical Difficulties -- Please stand by" screen. Many sites would simply time out.
When they've got their Web server problems fixed, they might want to take a glance at another issue. Their ad states:
All e-mails are sent from the domain "mail.orbitz.com" - please use this domain name (not the entire "from" address, which varies) when configuring e-mail or spam filter rules.
... but the e-mail comes from an address in a differing domain: